DRAGONHEAD CONSULTANCY LIMITED is committed to providing professional, high-quality project management, business analysis, and third-party business management consulting services.

By purchasing or using our services, you acknowledge and agree to the following refund and return policy.

  1. Nature of Services
    DRAGONHEAD CONSULTANCY LIMITED primarily provides professional consulting and business support services, including analysis reports, project coordination, and related business services.

Due to the customized and professional nature of these services, all completed service purchases are generally non-refundable.

  1. Non-Refund Policy

Once services are confirmed, commenced, delivered, or completed, we will not offer refunds, returns, or cancellations.

Clients are responsible for carefully reading the service details and requirements before placing an order or signing a service agreement.

  1. Exceptions for Delivery Errors

Refunds or corrective actions will only be considered if a clear and verifiable error occurs during the agreed delivery process due to the direct negligence of DRAGONHEAD CONSULTANCY LIMITED.

For example:

Delivering incorrect documents or files

Major omissions that do not conform to the agreed scope of services

Technical delivery failures caused by our company

Major factual or processing errors directly attributable to our company’s work

In the above situations, our company reserves the following rights:

To rectify the problem within a reasonable timeframe; or

If reasonable rectification is not possible, to provide a partial or full refund at our sole discretion.

  1. Deadline for Correction Requests

Any issues related to service delivery must be submitted within 7 business days of delivery.

Requests submitted after this period may not be accepted.

  1. Non-Refundable Situations

Refunds will not be issued in the following situations:

Change of mind

Customer business decisions or outcomes

Delays caused by excessive customer response time

Requests exceeding the original agreement

Dissatisfaction unrelated to facts or delivery errors

Failure to use or implement the provided suggestions or deliverables

  1. Contact Information

If you believe there is a delivery error or wish to discuss service issues, please contact us:

DRAGONHEAD CONSULTANCY LIMITED

Address: St George’s House, 14 George Street, Huntingdon, Cambridgeshire, PE29 3GH

Tel: +44 7930154302

Email: leocarr545@hotmail.com